[AIB] "Timed Out" error during Auth Flow

Users may report that they are unable to complete the Consent Flow for AIB, and get an error message like below, it is a know issue.

Workaround

Ensure that the push notifications are enabled within the AIB Mobile app on the end-user phone.

If push notification is still not received, please un-enroll from the AIB Mobile App and re-enrol it again, as explained below. It is likely the settings on the mobile device that have disabled push notifications.

We are recommending AIB customer affected by this error re-enroll their device for SCA.

1. Sign in to AIB's Mobile Banking App

2. Select Services:

3. Select "App Settings"

4. Unregister this device

5. Login again and complete the SCA enrolment prompts:

What's next?

We are continuing to work with AIB to advocate for an easier UX for their Open Banking Flow. We apologise for any inconvenience caused in the meantime.