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  1. TrueLayer Help Centre
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    Payments

    New Payments API (V3)

    • Does the QR code expire?
    • What is the new Payments V3 API?
    • What are the payment status values used in Payments V3 API?
    • What to send on an incident ticket for the Payments V3 API?
    • Where can I find more information about the integration process for Payments API V3, Hosted Payment Page and mobile SDKs?
    • How does the direct API integration compare with integrating via hosted payment page or mobile SDKs?
    See all 9 articles

    General Questions

    • How to set up the Insomnia Core for Payments V3
    • Which credentials should be used to access TrueLayer Android SDK to connect your app?
    • How can I add a new payee in Barclays?
    • What are the countries that require remitter IBAN?
    • How to find out if TrueLayer supports a particular sort code for pay-in?
    • I have received duplicate webhooks. Is this expected?
    See all 15 articles

    General Questions - PayDirect

    • How many wallets can I have on PayDirect?
    • Who can access the PayDirect Merchant Dashboard?
    • Can users withdraw a higher value than what they've initially deposited via the TrueLayer APIs?
    • How to set up a PayDirect API client?
    • Uploading Certificates for PayDirect
    • What is the difference between Pay by Bank and PayDirect?
    See all 11 articles

    Regulatory

    • Do you support SEPA Payments?
    • Payment user interface guidance - information requirements
    • Does it matter if I have my own PISP license or not? What difference does it make when using the Payments API?

    Status of a Payment

    • The payment is stuck in submitted status, why?
    • What are the reasons a payment can be in status "New" for a long time?
    • What are the reasons a payment can be rejected?
    • What are the possible payment status values?
    • Can I receive notifications when a payment status changes?

    Creating a Payment

    • Is passing the remitter IBAN mandatory, when doing single payment request for any EU bank?
    • [Lithuania] What is the maximum instant payments limit possible?
    • What are the payment limits for the RBS Group?
    • Does TrueLayer perform validation on the fields of a payment request?
    • How do I skip TrueLayer's Pay Dialog in the Payments API?
    • Can I see the payer's bank account details?
    See all 9 articles

    Bank-Specific Requirements

    • [France] Which bank branches are available?
    • Why do you need my IBAN when I make a payment?
    • [Germany] Which branches are supported per provider in Open Banking?
    • How to reduce the authentication steps required with CaixaBank
    • What are the accounts supported for faster payments on TSB?
    • [Ulster ROI] How do I avoid using a card reader for international payments?
    See all 15 articles

    Authorising payments using QR code

    • What is a QR Code?
    • What happens when I scan the TrueLayer QR code?
    • What happens if I don't have the mobile banking app on my phone?
    • Which banks support the TrueLayer QR Code?

    Testing the Sandbox Environment

    • What banks are supported in the sandbox environment?
    • How do I test a payment in the Sandbox?
    • Can production data be accessed in the Sandbox?
    • Why do my applications have different names in Sandbox and production?
    • I have a production account already, do I need to create a Sandbox account?
    • What can I do in the Sandbox?
    See all 7 articles

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