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    Payments

    Ecommerce Plugins

    • Does the TrueLayer Payments plugin provide automated payment statuses?
    • Does TrueLayer’s Payments plugin support refunds?
    • Which countries does the plugin support for Open Banking payments?

    Payments API (V3)

    • Why has an authorised payment not "expired"?
    • What to send on a support tickets for the Variable Recurring Payments (VRP) API?
    • What are external transactions?
    • How to resolve Tl-Signature issues
    • Does the QR code expire?
    • What is the new Payments V3 API?
    See all 13 articles

    Payouts

    • Can I change how the beneficiary name appears on user's bank statements?
    • How to set up a Payouts API client?
    • I got a successful (200) response for open-loop payments several times. But I didn’t see any transactions in the Console or any deduction from the amount of my merchant account. Is this how it is supposed to be and why?
    • How to generate a certificate?
    • Is it possible to have more than one webhook URI?
    • What to send on a support ticket for the Payouts API?
    See all 9 articles

    General Questions

    • Can TrueLayer initiate a refund?
    • GET /payments endpoint breaking change
    • Why does my Lloyds payment keep freezing?
    • How to set up the Insomnia Core for Payments V3
    • Which credentials should be used to access TrueLayer Android SDK to connect your app?
    • How can I add a new payee in Barclays?
    See all 17 articles

    General Questions - PayDirect

    • How many wallets can I have on PayDirect?
    • Who can access the PayDirect Merchant Dashboard?
    • Can users withdraw a higher value than what they've initially deposited via the TrueLayer APIs?
    • How to set up a PayDirect API client?
    • Uploading Certificates for PayDirect
    • What is the difference between Pay by Bank and PayDirect?
    See all 11 articles

    Regulatory

    • Do you support SEPA Payments?
    • Payment user interface guidance - information requirements
    • Does it matter if I have my own PISP license or not? What difference does it make when using the Payments API?

    Status of a Payment

    • Why is a payment stuck in Executed status?
    • The payment is stuck in submitted status, why?
    • What are the reasons a payment can be in status "New" for a long time?
    • What are the reasons a payment can be rejected?
    • What are the possible payment status values?
    • Can I receive notifications when a payment status changes?

    Creating a Payment

    • Can I schedule a payment using the Payments API?
    • [EU providers] Which are the payment limits?
    • Is passing the remitter IBAN mandatory, when doing single payment request for any EU bank?
    • [Lithuania] What is the maximum instant payments limit possible?
    • Does TrueLayer perform validation on the fields of a payment request?
    • How do I skip TrueLayer's Pay Dialog in the Payments API?
    See all 10 articles

    Bank-Specific Requirements

    • Why did my payment fail with an error "beneficiary name: Value is invalid"?
    • [HSBC] Why are my payments rejected immediately after authorisation?
    • [France] Which bank branches are available?
    • Why do you need my IBAN when I make a payment?
    • [Germany] Which branches are supported per provider in Open Banking?
    • How to reduce the authentication steps required with CaixaBank
    See all 17 articles

    Testing the Sandbox Environment

    • What banks are supported in the sandbox environment?
    • How do I test a payment in the Sandbox?
    • Can production data be accessed in the Sandbox?
    • Why do my applications have different names in Sandbox and production?
    • I have a production account already, do I need to create a Sandbox account?
    • What can I do in the Sandbox?
    See all 7 articles
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