Why is a payment stuck in Executed status?

If you see a payment that has been in executed status for longer than 96 hours since initiation please check the following:

1. Is it for a European bank, e.g. Commerzbank, Banco Santander, Sparkasse, etc.
2. And is it a bank holiday in that country?

If both answers are yes then please allow one more day for the transaction to settle.

If any of the answers is no please feel free to raise a ticket with us, and we will be happy to assist you.