If you are seeing the message "The client credentials you have entered are incorrect. Please check and try again" when calling the direct bank authentication endpoint in Sandbox, it's possible we might have to manually enable your user.
Previous steps
Before opening a ticket, please confirm the following:
-
client_id
&client_secret
are correct (beware of the environment you are on, as Sandbox is different than Production) -
The
redirect_uri
in Postman is matching the one in Console -
The Postman collection matches the environment in Console
-
Expected auth uri for POST request: https://auth.truelayer-sandbox.com/v1/authuri
Example:{
"response_type":"code",
"client_id":"name-71dbd7",
"redirect_uri":"https://console.truelayer.com/redirect-page",
"scope":"accounts balance info transactions offline_access",
"state":"this-is-a-state",
"consent_id":"this-is-a-consent-id",
"provider_id":"ob-aib"
}
Solution
What to do next?
- Contact us through chat or open a ticket.
If you need more information
Please refer to our docs Direct Bank Authentication section here
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