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[Virgin Money] Why can't I connect my account?

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8 comments

  • Graham M

    Any update on taking payments? It's still asking for the 7-character customer id, but it's 10 now.

    regards

    Graham

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  • Konstantin

    Hello Graham,

    This is Konstantin from Client Care

    We are still implementing support for this feature and it should be completed by the end of Q3 unless there are unforeseen circumstances causing a delay.

    Regards,

    Konstantin

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  • Hugh Green

    Any further news when 10 character ID's will be able to sign in to Virgin Accounts? We are almost at the end of Q3.

    Regards,

    Hugh

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  • Konstantin

    Hello Hugh,

    The ETA is unfortunately no longer accurate; we have had to reprioritise certain issues this quarter and as a result, this task was not completed by the expected deadline. 

    We don't have a confirmed ETA at the moment but our engineering teams are reviewing the backlog for Q4. 

    Regards,

    Konstantin

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  • Mena Yousif

    Hi,

    What are the plans for the data API? 

    Regards

    Mena

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  • Konstantin

    Hello Mena,

     

    Could you please elaborate on your query?

     

    Regards,

    Konstantin

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  • James

    Hi, I wanted to ask if there has been any progress on this?

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  • Iliyan

    Hello James,

    Currently, if you do have a Virgin Money account, it's not possible to connect your account to our Data API. 

    Kind Regards,

    Iliyan

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