Why can't TrueLayer delete my details?

TrueLayer's security policy was designed to ensure that we never store any personally identifiable data.

There is no way for TrueLayer to identify an individual in their database. Your connected account will only be identifiable by TrueLayer by an access token that looks something like this:

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TrueLayer has designed it this way to ensure that no one can access your data without first exchanging a "key" to decrypt the access token for your details and gain access to the account.

The same logic is used when the account is deleted. A "key" needs to be provided by the application or service that the account is linked to remove the details.

More

Have a look at our security page for information on how we store and hold access tokens.