SUPPORT COMMUNITY
Support Community New ticket
Sign in
English (US) Deutsch Español Français (France) Italiano
Support
Documentation Help Center Community
    TrueLayer Home Blog
    English (US) Deutsch Español Français (France) Italiano
  1. TrueLayer Help Centre
  2. Providers
  3. Known Issues and Workarounds - Other

Browse Sections

    Known Issues and Workarounds - Other

    Follow New articles New articles and comments
    • Why isn't app-to-app working on iOS 14.X?
    • Why am I not being redirected to the banking app while using Android?
    • Why do I get "internal_server_error" after a re-authentication?
    • How can I open a bank's app from a WebView while using Android?
    • Why am I getting "The client credentials you have entered are incorrect. Please check and try again."?
    • Why can I not connect to my Revolut account outside the UK?
    • Why am I getting a blank screen on third-party browsers?
    • Why am I seeing the message "upstream connect error" on authentication?
    • Why am I seeing a blank page on Safari after authenticating with my bank?
    • Why am I getting access_denied when requesting /info for some banks?
    • Why are my `credentials_id` changing for the same user?
    • Why am I getting "access denied" when retrieving more than 90 days of transactions, Direct Debits or Standing Orders?

    TrueLayer Client Care Charter

    30 minutes

    We promise to respond within 30 minutes during our opening hours.

    12 hours

    We're available Monday to Friday during 08:00 - 20:00 GMT to assist you with your queries.

    6 languages

    English, German, Spanish, French, Portuguese & Italian.

    4 channels

    Get help via live chat, tweet, post on our Community or create a ticket.

    © TrueLayer | Privacy Policy | Terms of Service