Please enter the details of your request. A member of our support staff will respond as soon as possible.
Note: This priority level may be changed by our team after initial investigation and triage. Please indicate the impact to your end-users.
Your client_id can be found in the 'App Settings' section of your Console. Remember to confirm if it’s the Sandbox or the Production Client ID
Choose the bank, or financial institution relating to your issue.
Format YYYY-MM-DD HH:MM. You can add up to 5 digits milliseconds. Timezone indicators allowed: GMT, +00:00, Z. Leave empty if unknown
Inform here the payment_id affected. If you need to send more than one payment_id, please separate them by commas. It should look like this: "12a3bc4d-12a3-456d-ab12-123dc456d789”
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