Please enter the details of your request. A member of our support staff will respond as soon as possible.

Note: Please indicate the impact to your end-users

Your client_id can be found in the 'App Settings' section of your Console. Remember to confirm if itโ€™s the Sandbox or the Production Client ID

Choose the bank, or financial institution relating to your issue.

Format YYYY-MM-DD HH:MM. You can add up to 5 digits milliseconds. Timezone indicators allowed: GMT, +00:00, Z. Leave empty if unknown

Inform here the payment_id affected. If you need to send more than one payment_id, please separate them by commas. It should look like this: "12a3bc4d-12a3-456d-ab12-123dc456d789โ€

Add the relevant status shown for the transaction(s) you need support on

Select the error returned by the Payments API. You can find the list here: https://docs.truelayer.com/docs/payments-api-errors

Add file or drop files here