Please enter the details of your request. A member of our support staff will respond as soon as possible.
Note: Please indicate the impact to your end-users
Your client_id can be found in the 'App Settings' section of your Console. Remember to confirm if itโs the Sandbox or the Production Client ID
Choose the bank, or financial institution relating to your issue.
Format YYYY-MM-DD HH:MM. You can add up to 5 digits milliseconds. Timezone indicators allowed: GMT, +00:00, Z. Leave empty if unknown
Inform here the payment_id affected. If you need to send more than one payment_id, please separate them by commas. It should look like this: "12a3bc4d-12a3-456d-ab12-123dc456d789โ
Add the relevant status shown for the transaction(s) you need support on
Select the error returned by the Payments API. You can find the list here: https://docs.truelayer.com/docs/payments-api-errors