Please enter the details of your request. A member of our support staff will respond as soon as possible.
Note: Please indicate the impact to your end-users
Your client_id can be found in the 'App Settings' section of your Console. Remember to confirm if it’s the Sandbox or the Production Client ID
Choose the bank, or financial institution relating to your issue.
Format YYYY-MM-DD HH:MM. You can add up to 5 digits milliseconds. Timezone indicators allowed: GMT, +00:00, Z. Leave empty if unknown
The debug_id is a secure way to share an access_token with TrueLayer to debug an issue with the Data API. It looks like this: “ob-barclays|L2RVbWQzU1FxRHo0v7htVl1UE9QamtBZVRJTUhJGSRVHlJajlReGJlcz0”
Input here the credentials_id of the user affected. If there is more than one, add the others in the description. It should look like this: "sMTq9GFgAaBsScdDsw6rmKaJXAtdN8yr2Ga9hrcPM=”
Add the session_id or flow_id of the authentication flow here. You can retrieve one following the steps in this article: https://support.truelayer.com/hc/en-us/articles/360019609318-How-can-I-obtain-a-session-Id-to-assist-with-an-escalation
Inform here the Auth Link your users use to connect TrueLayer to your application. This can also be found in your Auth Link Builder.
Select the error returned by the Data & Verification API. You can find the list here: https://docs.truelayer.com/docs/data-api-errors