Please enter the details of your request. A member of our support staff will respond as soon as possible.
Your client_id can be found in the 'App Settings' section of your Console. Remember to confirm if it’s the Sandbox or the Production Client ID
Choose the bank, or financial institution relating to your issue.
Inform here the Auth Link your users use to connect TrueLayer to your application. This can also be found in your Auth Link Builder.
Inform here the credentials_id of the user affected. If there is more than one, add the others in the description. It should look like this: "sMTq9GFgAaBsScdDsw6rmKaJXAtdN8yr2Ga9hrcPM=”
Format YYYY-MM-DD HH:MM. You can add up to 5 digits milliseconds. Timezone indicators allowed: GMT, +00:00, Z. Leave empty if unknown
Note: This priority level may be changed by the Technical Support Engineer after initial investigation and triage.
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