Please enter the details of your request. A member of our support staff will respond as soon as possible.
Note: This priority level may be changed by our team after initial investigation and triage. Please indicate the impact to your end-users.
Your client_id can be found in the 'App Settings' section of your Console. Remember to confirm if it’s the Sandbox or the Production Client ID
Choose the bank, or financial institution relating to your issue.
Format YYYY-MM-DD HH:MM. You can add up to 5 digits milliseconds. Timezone indicators allowed: GMT, +00:00, Z. Leave empty if unknown
Inform here the credentials_id of the user affected. If there is more than one, add the others in the description. It should look like this: "sMTq9GFgAaBsScdDsw6rmKaJXAtdN8yr2Ga9hrcPM=”
Inform here the Auth Link your users use to connect TrueLayer to your application. This can also be found in your Auth Link Builder.
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