Signup+

Overview & Availability

• What is Signup+?
• How does Signup+ work?
• Which countries is Signup+ available in?
• I am licensed in Lithuania. Can I use Signup+?

Integrating & Using

• How can I use Signup+?
• What to send on a support ticket for Signup+ ?
• Do I need to be on Payments API v3?
• How does the returning user experience work?
• How does the ‘TrueLayer suspense account’ work?
• Can I verify a user first, before they make a payment?

User Information & Data Handling

• Can users create usernames and passwords for their accounts?
• Will user credit scores be affected?
• Does TrueLayer store user information?
• How do we answer user questions around how we obtained their information?
• How end-user complaints about incorrect info are handled?
• Does TrueLayer have information on legal status to use as identity verification in the UK?

Compliance

• Is it possible to get user government documents from the banks?
• What are the data sources TrueLayer uses?
• How reliable is the bank-sourced data?
• Can Signup+ replace verification and/or KYC checks?
• How Does Signup+ comply with current UK KYC requirements?