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  2. Data

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    Data

    Verification

    • What is the Verification API?
    • How does the Verification API compare with other identity verification methods?
    • Can I use the Verification API if I already use the Data API?
    • Which countries support the Verification API?
    • Is the name order taken into account in the Verification API?
    • Does the Verification API accept non-latin characters?

    General Questions

    • [AmEx] Breaking Change - Date TBC
    • [Deutsche Kreditbank] Why is Deutsche Kreditbank not available in the list of providers?
    • How do Spanish providers handle account holder name in the Data API?
    • [Starling] Breaking Change on 3rd October 2022
    • Does ING Spain return account holder details for joint accounts?
    • Is it possible to get date of birth from the /info endpoint?
    See all 38 articles

    Authentication Flow

    • Why do I get a ‘414 Request – URI Too Large’ error when connecting to Virgin Money?
    • How has TrueLayer implemented the FCA's changes to the 90 day re-authentication process?
    • Are there any differences in the user consent flow for business accounts opposed to personal accounts?
    • Can I use the reauthentication flow for a user that has revoked access?
    • I'm on Incognito/Private Mode and can't connect to my bank, why?
    • New tab triggered after bank authentication, why?
    See all 35 articles

    Transactions

    • [Starling] Why does a transaction exist in the Data API but not on the user's bank statement?
    • How to manage account-to-account transactions with the Data API?
    • What is `normalised_provider_transaction_id`?
    • Why are unpaid direct debits not returned in the transactions endpoint?
    • Why are some transactions missing for Starling users?
    • [UK] Which providers support pending transactions?
    See all 23 articles

    Batch Endpoint

    • What's the average latency to sync a connection using /batch?
    • What are the advantages of using the Batch Endpoint as opposed to the current approach?
    • My user has asked to remove their data. How can TrueLayer do that?
    • If part of my request is not successful, will I receive a partial response?
    • Can I retrieve data on batch using synchronous calls?
    • If my access_token has a couple of minutes left to expire, can I still get data in batch?

    Classification and Merchants

    • Does Data API split repayments of credit between interest and principal repayment?
    • How do you categorise BNPL (buy now pay later) repayments?
    • In which countries are transaction categorisation and transaction classification supported?
    • What's the coverage and accuracy of our Classification system?
    • What data enrichment does TrueLayer perform on banking data?
    • What percentage of transactions receive a classification or merchant name?
    See all 8 articles

    Asynchronous API

    • How many times does TrueLayer retry a request before failing?
    • Why can I not receive notifications to my chosen webhook_uri?
    • When will TrueLayer not retry async requests?
    • When will TrueLayer retry async requests?
    • Why use Async requests?

    Common Errors and Solutions

    • How should I calculate the running balance for banks that don't support it?
    • Why am I getting 401 "unauthorized_error"?
    • Why are my account_id's changing after reauthentication?
    • Why am I having "invalid authorization code"?
    • Why am I getting `invalid_token` errors?
    • What does 'endpoint_not_supported' mean?
    See all 15 articles
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