Providers
General Questions
- How can I track provider downtime?
- How do I request banking providers to be added to TrueLayer's network?
- Which banks are part of LBG (Lloyds Banking Group)?
- Do you have a list of statement abbreviation used by Royal Bank of Scotland?
- Which banks return overdraft information?
- Why can't I see all my bank accounts when connecting to Open Banking?
Provider Coverage
- What countries is TrueLayer live in?
- What banks and PSPs are supported by the Data product (AIS)?
- What banks and PSPs are supported by the Payment product (PIS)?
- Do you support the Co-operative (Co-op) Bank?
- Do you support HSBC Kinetic?
- Do you support HSBCnet?
Known Issues and Workarounds - UK banks and PSPs 🇬🇧
- [Starling] Breaking Change - 19th June 2023
- Why Are Pending Transactions Not Returned for Starling Accounts?
- Does Natwest Group support MFA (multi-factor authentication) for VRP?
- [HSBC] Why are my payments rejected immediately after authorisation?
- Why does my Lloyds payment keep freezing?
- Which providers return the hour in the timestamp?
Known Issues and Workarounds - Irish banks and PSPs 🇮🇪
- Why am I seeing a loading screen in BOI's app during authentication?
- Is the remitter IBAN required in payment initiation requests to the Irish banks?
- AIB: "Timed Out" Error during Auth Flow
- Why does an end-user encounter 202 Error when connecting a PTSB account?
- [Ulster ROI] How do I avoid using a card reader for international payments?
- [Ireland] What are the processing times for SEPA payments?
Known Issues and Workarounds - French banks and PSPs 🇫🇷
- Why am I getting an error when requesting transactions with Credit Agricole?
- Why are my users seeing "None of your accounts are listed in the Transfer service" for BNP Paribas?
- Why am I getting an error saying "The request limit defined by the policy of provider has been reached"?
- [France] Which bank branches are available?
- [Banque Populaire] Why can't my user make a payment to a particular beneficiary?
- [Caisse d'Epargne] Why can't my user make a payment to a particular beneficiary?
Known Issues and Workarounds - Other
- Why isn't app-to-app working on iOS 14.X?
- Why does TrueLayer not support SEPA Instant payments for KNAB 🇳🇱 ?
- Why am I not being redirected to the banking app while using Android?
- Why do I get "internal_server_error" after a re-authentication?
- How can I open a bank's app from a WebView while using Android?
- Why am I getting "The client credentials you have entered are incorrect. Please check and try again."?