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  1. TrueLayer Help Centre
  2. Providers

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    Providers

    General Questions

    • How can I track provider downtime?
    • How do I request banking providers to be added to TrueLayer's network?
    • Which banks are part of LBG (Lloyds Banking Group)?
    • Do you have a list of statement abbreviation used by Royal Bank of Scotland?
    • Which banks return overdraft information?
    • Why can't I see all my bank accounts when connecting to Open Banking?
    See all 8 articles

    Provider Coverage

    • What countries is TrueLayer live in?
    • What banks and PSPs are supported by the Data product (AIS)?
    • What banks and PSPs are supported by the Payment product (PIS)?
    • Do you support the Co-operative (Co-op) Bank?
    • Do you support HSBC Kinetic?
    • Do you support HSBCnet?
    See all 7 articles

    Known Issues and Workarounds - UK banks and PSPs 🇬🇧

    • [Starling] Breaking Change - 19th June 2023
    • Why Are Pending Transactions Not Returned for Starling Accounts?
    • Does Natwest Group support MFA (multi-factor authentication) for VRP?
    • [HSBC] Why are my payments rejected immediately after authorisation?
    • Why does my Lloyds payment keep freezing?
    • Which providers return the hour in the timestamp?
    See all 41 articles

    Known Issues and Workarounds - Irish banks and PSPs 🇮🇪

    • Why am I seeing a loading screen in BOI's app during authentication?
    • Is the remitter IBAN required in payment initiation requests to the Irish banks?
    • AIB: "Timed Out" Error during Auth Flow
    • Why does an end-user encounter 202 Error when connecting a PTSB account?
    • [Ulster ROI] How do I avoid using a card reader for international payments?
    • [Ireland] What are the processing times for SEPA payments?
    See all 7 articles

    Known Issues and Workarounds - German banks and PSPs 🇩🇪

    • Why am I getting an error saying "The request limit defined by the policy of provider has been reached"?
    • [Germany] Which branches are supported per provider in Open Banking?

    Known Issues and Workarounds - Spanish banks and PSPs 🇪🇸

    • [Caixa 🇪🇸 ] Payment stuck in "Initiated" status but funds have been received
    • Why are my Bankia users being disconnected?
    • How to reduce the authentication steps required with CaixaBank
    • Why can't I authenticate using my mobile bank app?

    Known Issues and Workarounds - French banks and PSPs 🇫🇷

    • Why am I getting an error when requesting transactions with Credit Agricole?
    • Why are my users seeing "None of your accounts are listed in the Transfer service" for BNP Paribas?
    • Why am I getting an error saying "The request limit defined by the policy of provider has been reached"?
    • [France] Which bank branches are available?
    • [Banque Populaire] Why can't my user make a payment to a particular beneficiary?
    • [Caisse d'Epargne] Why can't my user make a payment to a particular beneficiary?

    Known Issues and Workarounds - Other

    • Why isn't app-to-app working on iOS 14.X?
    • Why does TrueLayer not support SEPA Instant payments for KNAB 🇳🇱 ?
    • Why am I not being redirected to the banking app while using Android?
    • Why do I get "internal_server_error" after a re-authentication?
    • How can I open a bank's app from a WebView while using Android?
    • Why am I getting "The client credentials you have entered are incorrect. Please check and try again."?
    See all 13 articles
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