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  1. TrueLayer Help Centre
  2. Providers

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    Providers

    General Questions

    • How can I track provider downtime?
    • How do I request banking providers to be added to TrueLayer's network?
    • Which banks are part of LBG (Lloyds Banking Group)?
    • Do you have a list of statement abbreviation used by Royal Bank of Scotland?
    • Which banks return overdraft information?
    • Why can't I see all my bank accounts when connecting to Open Banking?
    See all 9 articles

    Coverage by Country

    • What countries is TrueLayer live in?
    • What banks and PSPs are supported in Sweden? 🇸🇪
    • What banks and PSPs are supported by the Payment product in the UK? 🇬🇧
    • What banks and PSPs are supported by the Data product in the UK? 🇬🇧
    • What banks and PSPs are supported by the Payment product in Ireland? 🇮🇪
    • What banks and PSPs are supported by the Data product in Ireland? 🇮🇪
    See all 17 articles

    Coverage by Bank

    • What are the non-retail (Business & Commercial) accounts supported by Lloyds Banking Group?
    • What are the accounts supported by the HSBC Group (UK)?
    • Are the foreign currency accounts supported by the HSBC Group (UK)?
    • What are the accounts supported by Santander?
    • What are the accounts supported by Natwest?
    • What are the accounts supported by TSB?
    See all 15 articles

    Known Issues and Workarounds - UK banks and PSPs 🇬🇧

    • Does Natwest Group support MFA (multi-factor authentication) for VRP?
    • Which providers return the hour in the timestamp?
    • What I need to know about Amex supplementary cards
    • Lloyds: Why am I unable to connect my Corporate charge card with Lloyds Business or Lloyds Commercial?
    • Lloyds: Why am I redirected to the Lloyds online banking website when I have the banking app on Android?
    • Lloyds, Halifax and Bank of Scotland: Why am I seeing "Sorry, we couldn't set up sharing" when trying to authenticate?
    See all 30 articles

    Known Issues and Workarounds - Irish banks and PSPs 🇮🇪

    • Why am I seeing a loading screen in BOI's app during authentication?
    • AIB: "Timed Out" Error during Auth Flow
    • Why does an end-user encounter 202 Error when connecting a PTSB account?

    Known Issues and Workarounds - German banks and PSPs 🇩🇪

    • Why am I getting an error saying "The request limit defined by the policy of provider has been reached"?

    Known Issues and Workarounds - Spanish banks and PSPs 🇪🇸

    • [Caixa 🇪🇸 ] Payment stuck in "Initiated" status but funds have been received
    • Why are my Bankia users being disconnected?
    • Why can't I authenticate using my mobile bank app?

    Known Issues and Workarounds - French banks and PSPs 🇫🇷

    • Why am I getting an error when requesting transactions with Credit Agricole?
    • Why are my users seeing "None of your accounts are listed in the Transfer service" for BNP Paribas?
    • Why am I getting an error saying "The request limit defined by the policy of provider has been reached"?

    Known Issues and Workarounds - Other

    • Why isn't app-to-app working on iOS 14.X?
    • Why does TrueLayer not support SEPA Instant payments for KNAB 🇳🇱 ?
    • Why am I not being redirected to the banking app while using Android?
    • Why do I get "internal_server_error" after a re-authentication?
    • How can I open a bank's app from a WebView while using Android?
    • Why am I getting "The client credentials you have entered are incorrect. Please check and try again."?
    See all 13 articles
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