For HSBC & First Direct the following error: UK.HSBC.FailedEligibilityCheck can occur when calling for some endpoints:
Following the consent creation, if you try to trigger any of the fulfilment endpoints for a consented account where the account has now transitioned to an inactive state it will result in an error – "Failed Eligibility Check".
The scenarios where an account could transition to an Inactive state are:
- Customer Deceased
- Account Closed
- Customer not registered for Internet Banking
Solution
HSBC has suggested asking the user to contact the HSBC contact centre and mention the FEC error.