Error Code |
Message shown |
Solution |
00002
|
The request cannot be processed at this time. Please try again later.
|
|
00003
|
Sorry, we could not process your request at this time. Please exit the application and try again.
|
|
00005
|
The request cannot be processed at this time. Please try again later.
|
|
00103
|
This error won’t show you a message.
|
|
1189 |
|
This relates to your details not matching the bank's. |
PSE46
|
An incorrect code has been entered. Please try again.
|
|
RG030
|
We've updated the app so it's more useful and simpler to use. You'll need to download the latest version from the App Store before you can continue. or To continue using the app, you will need to update your Android Operating System to 5.0 or above.
|
|
RG21N
|
The debit card number you’ve entered on the Barclays’ app isn’t right. Please check and try again.
|
Make sure that
|
RP002
|
It looks like that mobile number is already registered – please check your details.
|
|
RP009
|
It looks like you’ve previously started to register for this app on this device using a different card. If you know which card you used, please complete your registration with the same one.
|
|
RP017
|
Invalid card number. You have … attempt(s) remaining.
|
Please check that:
If you can't remember what card you used, you can delete the partial registration and start again. To do this, tap the question mark icon from the app login screen then ‘forgot passcode’.
|
RP029
|
You’re registered on the maximum number of devices. You’ll need to cancel one to continue with this registration.
|
|
RP053
|
Invalid PINsentry code. You have … attempts remaining.
|
|
RP304
|
The debit card number you’ve entered isn’t right. Please check and try again.
|
Make sure that:
|
OBZ11
|
|
This error can occur if the user has a non-UK mobile number registered for the Barclays Mobile Banking App, which would impact the ability to access Open Banking features.
|
OBA35
|
Sorry we were unable to complete your Open Banking request, please return to your Third Party Provider and request a new connection to Barclays |
This error occurs when the customer was trying to re-authorise an existing connection of an account. Something has changed with the account since the original connection which has caused this to fail.
The customer needs to start the process again to create a new consent for their chosen account. |
OBA52
|
|
Barclays will show error OBA52 when the user is trying to initiate a payment over their daily limit. Barclays has different daily limits, depending on the type of account and if it's a new or existing payee. Please see a comprehensive list of payment limits in this article. Please ask your users to initiate payments within those limits, or to ask Barclays to raise their daily limit. |
OBA99
|
|
This error occurs when an end-user is trying to link a joint account, and the other account holder hasn't given consent to share. Confirm both account holders gave given consent to share account information, and ask the end-user to try to connect again. |
OBA28
or
OBA19
|
|
Certain features are only available to users after 10 days of registering for Barclays Mobile Banking. If the user is attempting to use specific features within those 10 days, they will receive an OBA19 or OBA28 error codes. Please note, if the registered device changes, the user will have to wait for another 10 days before being able to use the features related to Open Banking. Please allow 10 days from registering to Barclays Mobile Banking on your new device for all features to become available and then you can readily use all of them. |
SCA04
|
The mobile number or activation code you’ve entered isn’t right. Please check and try again.
|
Make sure that:
If you’ve already registered for the app on one device and now want to use it on another, you can use your first device to speed things up. Have a look at their video to see how. Their videos and guides on how to register for the app might also help.
|
1120
|
Sorry, we're unable to log you into Online Banking as your details don't match our records. Please carefully re-enter your details - you'll need to generate a new PINsentry 'Identify' code.
|
Please check that:
|
30803
|
These details don't match our records. We couldn't log you in to Online Banking, so please check your details are correct before trying again. We can remind you about certain information if you've forgotten it - please see below.
|
Please check that:
|
1195
|
Sorry, we're unable to log you in to Online Banking at the moment as there's an issue with your debit card.
|
Please check that:
|
1100
|
You can't log in to Online Banking because we don't recognise those log-in details. Please check them and try again.
|
Please check that:
|
30927
|
You can't log in to Online Banking because we don't recognise the 8-digit code you entered. Please generate a new code and try again.
|
Please check that:
|
6004
|
|
This error code is seen when an end-user enters the Barclays Access code in their Online Banking instead of on their mobile app journey.
Option 1: Use Mobile Banking App
Option 2: Use Online Banking
|
6031
|
Unable to Step Up as process requires the user to be Access Level 40
|
The 6031 error from Barclays occurs when business account users log in using their login credentials rather than using PINSentry.
If you log in with your PINSentry instead, you can avoid this error.
|
305
|
Please input your Online Banking membership number and try again. You can be reminded of your Online Banking membership number by selecting the 'Forgotten your log-in details?' link below.
|
Please check that:
|
74
|
Sorry, due to technical problems, we may not have been able to carry out your request.
|
Please check that:
|
64
|
Sorry, we aren't able to register you online at the moment.
|
Please check that:
|
Barclays: What are the most common errors on the app/online banking and their solutions?
1189 | ||
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