You must contact the bank directly using their Online Banking or app. Many cases of payment failures are related to daily payment limits, so your bank should clarify that.
My payment didn’t work. Who should I contact for help?
Articles in this section
- Can TrueLayer initiate a refund?
- GET /payments endpoint breaking change
- Why does my Lloyds payment keep freezing?
- How to set up the Insomnia Core for Payments V3
- Which credentials should be used to access TrueLayer Android SDK to connect your app?
- How can I add a new payee in Barclays?
- What are the countries that require remitter IBAN?
- How to find out if TrueLayer supports a particular sort code for pay-in?
- I have received duplicate webhooks. Is this expected?
- [Ireland] What are the processing times for SEPA payments?
Browse Sections