[Caisse d'Epargne] Why can't my user make a payment to a particular beneficiary?

Problem

Caisse d'Epargne requires beneficiaries to be added to the account's list of trusted beneficiaries in order to make a successful payment. 

Solution

From your mobile application

• Open your  Caisse d'Epargne application then  enter  your username and confidential code
• Click  on the menu tab
• Select "Transfers"  then  "My beneficiaries (addition and management)"

To add a new beneficiary:

• Select "Add a beneficiary"  at the bottom of the page then complete the   "New beneficiary" form

Tip: Save time and photograph the IBAN by clicking on the camera to the right  of the input field.

From your computer

• Log  in to your online management space by  entering  your username and confidential code
• Via the  "My summary"  or  "My accounts"  tabs at the top of the page,  click  on  "Transfers"   then  "List of beneficiary accounts"  then  "Add a beneficiary account"  then follow the instructions

You can check more information on the bank's website here (in French).