[Santander] Why does the mobile app freeze during authentication on iOS?

TrueLayer Support Team

Last updated July 31, 2024 17:57

Due to an issue on the bank's side, in some cases using iOS, the authentication journey freezes, seeing a screen like this:

Solution

What to do next?

Please update to the latest version of the App (version 4.13.0 or above)

Comments

3 comments

Keith Macaulay

July 08, 2020 10:55
I'm not using ios
0

Comment actions Permalink
David Finney

October 29, 2020 21:23
Just updated the Santander app, the freezing issue is still there.
0

Comment actions Permalink
Chris Brogan

October 30, 2020 09:38
Hi David,

Unfortunately, this issue is still ongoing. Santander has advised that they are slowly rolling out an update to the app which should resolve this bug. I would recommend checking for an update over the weekend/early next week.

Many thanks

Chris
0

Comment actions Permalink

Please sign in to leave a comment.