[Santander] Why does the mobile app freeze during authentication on iOS?

July 31, 2024 17:57 Updated

Due to an issue on the bank's side, in some cases using iOS, the authentication journey freezes, seeing a screen like this:

Solution

What to do next?

Please update to the latest version of the App (version 4.13.0 or above)

3 comments

Keith Macaulay

July 08, 2020 10:55
I'm not using ios
0
David Finney

October 29, 2020 21:23
Just updated the Santander app, the freezing issue is still there.
0
Chris Brogan

October 30, 2020 09:38
Hi David,

Unfortunately, this issue is still ongoing. Santander has advised that they are slowly rolling out an update to the app which should resolve this bug. I would recommend checking for an update over the weekend/early next week.

Many thanks

Chris
0

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