Due to regulation, account holder information on our /info endpoint is only available during the SCA (Strong Customer Authentication) window.
Providers affected by this:
| Provider | SCA time window |
| Monzo |
5 minutes |
| Nationwide |
60 minutes |
| Santander | 90 days |
| Revolut | 5 minutes |
| HSBC | 60 minutes |
Solution
Call /info and save the user’s information right after successful authentication.
More
Check out more about SCA and its effects here.