Banks support payment accounts only for Open Banking. Payment accounts are the ones that allow external transfers.
From the Open Banking portal:
You can use Open Banking for payment accounts that you access online or by mobile, such as personal and business current accounts, credit cards and online e-money accounts.
What to do next?
- Contact your bank for more information;
- Reach out to TrueLayer with information about your type of account.
If you need more information
Check out the Open Banking FAQs with more details about the issue.